:: Journal of Korean Society of Industrial and Systems Engineering ::

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Empirical Analysis of the Relationship between Corporate Social Responsibility Initiatives and Consumer Responses

Hoon Huh

Journal of Korean Society of Industrial and Systems Engineering :: Vol.47 No.3 pp.217-227

DOI:https://doi.org/10.11627/jksie.2024.47.3.217
Open abstract
The Effect of Consultant Competency on Consulting Performance, Customer Satisfaction, and Intention to Renew Contract: Focused on CSV Consulting in the GMP Industry

Dae-Hyun Park, Dong-Hyun Baek

Journal of Korean Society of Industrial and Systems Engineering :: Vol.46 No.4 pp.74-92

DOI:https://doi.org/10.11627/jksie.2023.46.4.074
Open abstract
Structural Relationship and Evaluation Factors in Financial Platform Business

Hoon Huh

Journal of Korean Society of Industrial and Systems Engineering :: Vol.46 No.3 pp.198-208

DOI:https://doi.org/10.11627/jksie.2023.46.3.198
Open abstract
This paper was reviewed by the Research Ethics Committee of the Korean Society of Industrial Management Systems (2024.7.3.) As a result, duplicate publication was confirmed and publication was withdrawn.
A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers

Jung Yup Hwang, Chan Kwon Park, Chae Bogk Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.46 No.2 pp.82-101

DOI:https://doi.org/10.11627/jksie.2023.46.2.082
Open abstract
A Study on the Customer-Oriented Design Using Desirability Function and Taguchi Method

Jae Hun Jo, Ji Ho Lee, Jong Pil Park, Yoon Eui Nahm

Journal of Korean Society of Industrial and Systems Engineering :: Vol.45 No.4 pp.99-108

DOI:https://doi.org/10.11627/jksie.2022.45.4.099
Open abstract
MTS Service Environmental Quality’s Effects on the Customer Satisfaction and Continuous Use Intention in the Agile Business Environment

Hwan-Shick Chang, Hye-Young Noh, Dae-Cheol Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.42 No.3 pp.131-141

DOI:https://doi.org/10.11627/jkise.2019.42.3.131
Open abstract
Development of Customer Satisfaction Quality Indicator Considering Producer’s Specification Limits

Dong-Hyuk Kim, Young-Bae Chung

Journal of Korean Society of Industrial and Systems Engineering :: Vol.41 No.4 pp.50-58

DOI:https://doi.org/10.11627/jkise.2018.41.4.050
Open abstract
Analysis of Reward and Royalty Programs Affecting Customer Satisfaction and Recommendations in the Purchase Process in Luxury Goods

Soo Young Choi, Keun Young Park, Hyun-Soo Han

Journal of Korean Society of Industrial and Systems Engineering :: Vol.41 No.4 pp.146-159

DOI:https://doi.org/10.11627/jkise.2018.41.4.146
Open abstract
Development of Potential Customer Demand Improvement Index Based on Kano Model : Focused on Educational Service

Hyung-Jun Lee, Young-Bae Chung

Journal of Korean Society of Industrial and Systems Engineering :: Vol.41 No.1 pp.118-127

DOI:https://doi.org/10.11627/jkise.2018.41.1.118
Open abstract
The Influence of After-Sales Service Quality on Customer Satisfaction and Loyalty in Mobile Phone

Jae jun Lee, Ji-Hyun Ryu, Sae-Jae Lee, Hyun-Seung Oh, Jin-Hyung Cho

Journal of Korean Society of Industrial and Systems Engineering :: Vol.40 No.4 pp.87-95

DOI:https://doi.org/10.11627/jkise.2017.40.4.087
Open abstract
Influence of Determinants of Smartphone Purchasing on Customer Satisfaction : Moderating Effects of Age and Gender

Joong-Bae Lee, Dong-Hyun Baek

Journal of Korean Society of Industrial and Systems Engineering :: Vol.40 No.1 pp.22-34

DOI:https://doi.org/10.11627/jkise.2017.40.1.022
Open abstract
The Influence of the Quality Management System on the Firm’s Performance : Moderating Effect of Organizational Characteristics and Customer Satisfaction

Nam Yong Shim, Sang Cheol Lee

Journal of Korean Society of Industrial and Systems Engineering :: Vol.38 No.4 pp.88-97

DOI:https://doi.org/10.11627/jkise.2015.38.4.88
Open abstract
An Efficient Two-Phase Heuristic Policy for Acceptance Control in IaaS Cloud Service

Moon Kyung Kim, Jin Young Choi

Journal of Korean Society of Industrial and Systems Engineering :: Vol.38 No.2 pp.91-100

DOI:https://doi.org/10.11627/jkise.2015.38.2.91
Open abstract
Kano-QFD 통합모형에서의 고객 요구속성 중요도 산정

Kyung-Won Moon, Nak-Hoon Kim, Byung-Ho Jeong

Journal of Korean Society of Industrial and Systems Engineering :: Vol.37 No.1 pp.68-78

DOI:https://doi.org/10.11627/jkise.2014.37.1.68
Open abstract
A Study on the Difference of Effect to Customer Satisfaction of After‐Sales Service Factors in Mobile Phone

Jin-Hyung Cho^**†, Tae-Wook Jung^*, Jae-Joon Lee^**, Ja-Hwal Koo^**

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.2 pp.39-48

DOI:https://doi.org/10.11627/jkise.2013.36.2.39
Open abstract
Effects of ISO 9001:2008 Requirement Execution and TQM on Financial Performance

Moo-Hyun Park^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.2 pp.80-87

DOI:
Open abstract
Analysis of Quality Characteristics of Smart Phone Using Modified Kano Model

Tai-Oun Kim^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.1 pp.57-65

DOI:
Open abstract
A Study on the Effect of Contribution to addressing to Customer Complaints of After-Sales Service Factors

Jin-Hyung Cho, Lee Jae-Joon, Koo Ja-Hwal

Journal of Korean Society of Industrial and Systems Engineering :: Vol.32 No.1 pp.137-146

DOI:
Open abstract
A Study on the Factors Influencing Customer Satisfaction of Mobile Banking

Chang-Sun Yum

Journal of Korean Society of Industrial and Systems Engineering :: Vol.31 No.2 pp.122-131

DOI:
Open abstract
An Empirical Study on Revenue Creation Factor in Internet Industry

Gil-Bong Kang, Lee Dong-Cheol*, Kim Min-Cheol*,

Journal of Korean Society of Industrial and Systems Engineering :: Vol.27 No.4 pp.105-109

DOI:
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