:: Journal of Korean Society of Industrial and Systems Engineering ::

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An Exploratory Study on Consumer Perspectives on Food Delivery Services

JaeHoon Choi, Pansoo Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.45 No.4 pp.79-85

DOI:https://doi.org/10.11627/jksie.2022.45.4.079
Open abstract
Analysis of IT Service Quality Elements Using Text Sentiment Analysis

Hong Sam Kim, Chong Su Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.43 No.4 pp.33-40

DOI:https://doi.org/10.11627/jkise.2020.43.4.033
Open abstract
An Analysis of Potential Customer Satisfaction Improvement Index of Smart Phone by Usage Characteristics

Jung-Sik Hong, Sang Cheon Lee, Jong Hun Park

Journal of Korean Society of Industrial and Systems Engineering :: Vol.43 No.2 pp.56-64

DOI:https://doi.org/10.11627/jkise.2020.43.2.056
Open abstract
Analysis of Smartphone Quality Attributes According to User Tendency

Jong Hun Parkg, Sang Cheon Lee, Jung-Sik Hong

Journal of Korean Society of Industrial and Systems Engineering :: Vol.42 No.4 pp.153-164

DOI:https://doi.org/10.11627/jkise.2019.42.4.153
Open abstract
Quality Improvement Priorities for Cosmetic Medical Service Using Kano Model and Potential Customer Satisfaction Improvement Index

Youyoung Park, Hunsik Jung

Journal of Korean Society of Industrial and Systems Engineering :: Vol.42 No.3 pp.176-183

DOI:https://doi.org/10.11627/jkise.2019.42.3.176
Open abstract
Development of Potential Customer Demand Improvement Index Based on Kano Model : Focused on Educational Service

Hyung-Jun Lee, Young-Bae Chung

Journal of Korean Society of Industrial and Systems Engineering :: Vol.41 No.1 pp.118-127

DOI:https://doi.org/10.11627/jkise.2018.41.1.118
Open abstract
Quality Attribute Classification of Service Elements in Business Incubation Center

Soung-Hyun Kim, Young-Rok Jeon

Journal of Korean Society of Industrial and Systems Engineering :: Vol.37 No.3 pp.75-81

DOI:https://doi.org/10.11627/jkise.2014.37.3.75
Open abstract
Kano-QFD 통합모형에서의 고객 요구속성 중요도 산정

Kyung-Won Moon, Nak-Hoon Kim, Byung-Ho Jeong

Journal of Korean Society of Industrial and Systems Engineering :: Vol.37 No.1 pp.68-78

DOI:https://doi.org/10.11627/jkise.2014.37.1.68
Open abstract
Developing APC for Weighting Quality Attributes

Hae Geun Song^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.3 pp.8-16

DOI:https://doi.org/10.11627/jkise.2013.36.3.8
Open abstract
A Study on the Difference of Effect to Customer Satisfaction of After‐Sales Service Factors in Mobile Phone

Jin-Hyung Cho^**†, Tae-Wook Jung^*, Jae-Joon Lee^**, Ja-Hwal Koo^**

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.2 pp.39-48

DOI:https://doi.org/10.11627/jkise.2013.36.2.39
Open abstract
Determination of Priority for Improvement Using the Theory of Two-dimensional Quality

Hae Geun Song^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.1 pp.70-77

DOI:https://doi.org/10.11627/jkise.2013.36.1.70
Open abstract
Analysis of Quality Characteristics of Smart Phone Using Modified Kano Model

Tai-Oun Kim^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.1 pp.57-65

DOI:
Open abstract