An Analysis of Potential Customer Satisfaction Improvement Index of Smart Phone by Usage Characteristics

Jung-Sik Hong, Sang Cheon Lee, Jong Hun Park

Journal of Korean Society of Industrial and Systems Engineering :: Vol.43 No.2 pp.56-64

DOI:https://doi.org/10.11627/jkise.2020.43.2.056

The Effect of Smartphone Purchasing Determinants on Repurchase Intention

Joong-Bae Lee, Dong-Hyun Baek

Journal of Korean Society of Industrial and Systems Engineering :: Vol.40 No.2 pp.1-12

DOI:https://doi.org/10.11627/jkise.2017.40.2.001

Influence of Determinants of Smartphone Purchasing on Customer Satisfaction : Moderating Effects of Age and Gender

Joong-Bae Lee, Dong-Hyun Baek

Journal of Korean Society of Industrial and Systems Engineering :: Vol.40 No.1 pp.22-34

DOI:https://doi.org/10.11627/jkise.2017.40.1.022