Analysis of IT Service Quality Elements Using Text Sentiment Analysis

Hong Sam Kim, Chong Su Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.43 No.4 pp.33-40

DOI:https://doi.org/10.11627/jkise.2020.43.4.033

An Analysis of Potential Customer Satisfaction Improvement Index of Smart Phone by Usage Characteristics

Jung-Sik Hong, Sang Cheon Lee, Jong Hun Park

Journal of Korean Society of Industrial and Systems Engineering :: Vol.43 No.2 pp.56-64

DOI:https://doi.org/10.11627/jkise.2020.43.2.056

Analysis of Smartphone Quality Attributes According to User Tendency

Jong Hun Parkg, Sang Cheon Lee, Jung-Sik Hong

Journal of Korean Society of Industrial and Systems Engineering :: Vol.42 No.4 pp.153-164

DOI:https://doi.org/10.11627/jkise.2019.42.4.153

Quality Improvement Priorities for Cosmetic Medical Service Using Kano Model and Potential Customer Satisfaction Improvement Index

Youyoung Park, Hunsik Jung

Journal of Korean Society of Industrial and Systems Engineering :: Vol.42 No.3 pp.176-183

DOI:https://doi.org/10.11627/jkise.2019.42.3.176

Development of Potential Customer Demand Improvement Index Based on Kano Model : Focused on Educational Service

Hyung-Jun Lee, Young-Bae Chung

Journal of Korean Society of Industrial and Systems Engineering :: Vol.41 No.1 pp.118-127

DOI:https://doi.org/10.11627/jkise.2018.41.1.118

Determination of Priority for Improvement Using the Theory of Two-dimensional Quality

Hae Geun Song^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.1 pp.70-77

DOI:https://doi.org/10.11627/jkise.2013.36.1.70

Analysis of Quality Characteristics of Smart Phone Using Modified Kano Model

Tai-Oun Kim^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.1 pp.57-65

DOI: