A Study on Service Quality in Financial Industry

Young-Bae Chung, Kim Yon-Soo

Journal of Korean Society of Industrial and Systems Engineering :: Vol.32 No.4 pp.235-240

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Developing a Management Improvement Supporting Solution in Consideration of Service Quality

S E Ahn*, Park C S*, Shin W S**, Ryu J S**, Park J W***, Woo M K***

Journal of Korean Society of Industrial and Systems Engineering :: Vol.31 No.2 pp.28-35

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Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality

Journal of Korean Society of Industrial and Systems Engineering :: Vol.29 No.2 pp.67-74

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An Empirical Study on Measuring Service Quality of Fast-Food Industry using Analytic Hierarchy Process

Phil-Jae Lee**, Lee Hoe-Sik*, Choi Yong-Jung **

Journal of Korean Society of Industrial and Systems Engineering :: Vol.28 No.4 pp.7-13

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A Study on the Social Welfare ISO 9001/2000 Certificate

Bok-Man Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.27 No.4 pp.90-93

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A study on the analysis of Service Quality attribute using Fuzzy numbers in Public sector

Deok-Gyun Yun, Lee Seok-Hoon, Kim Yong-Pil

Journal of Korean Society of Industrial and Systems Engineering :: Vol.27 No.4 pp.94-104

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A Methodology on Measuring Service Quality of Internet Shopping Mall using Taguchi Method

Beum-Jun Ahn, Seo Kwang-Kyu

Journal of Korean Society of Industrial and Systems Engineering :: Vol.27 No.3 pp.45-51

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Using Fuzzy Numbers to Evaluate Service Quality(FR-SERVQUAL

Deok-Gyun Yun, Lee Seok-Hoon

Journal of Korean Society of Industrial and Systems Engineering :: Vol.27 No.3 pp.66-74

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The relationship between leadership and service quality

Journal of Korean Society of Industrial and Systems Engineering :: Vol.27 No.1 pp.15-23

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A Study on the Methodology for CTQ Selection in the course of 6-Sigma Activity about Service Company

Jai-Rip Cho

Journal of Korean Society of Industrial and Systems Engineering :: Vol.23 No.60 pp.83-89

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