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ISSN : 2005-0461(Print)
ISSN : 2287-7975(Online)
Journal of Society of Korea Industrial and Systems Engineering Vol.29 No.2 pp.67-74
DOI :

조직공정성과 서비스품질의 관계에 있어 상급자 신뢰의 매개효과

안관영, 김계석
상지대학교 경영학과

Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality


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Abstract

This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service quality

Reference