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Perceived Service Quality and Behavioral Intention to Use AI Chatbots: A User Group Comparison Based on UTAUT2 and SERVQUAL

Dasol Lee, Taeho Kim, Jeman Boo

Journal of Korean Society of Industrial and Systems Engineering :: Vol.49 No.2 pp.74-83

DOI:https://doi.org/10.11627/jksie.2026.49.2.074
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