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Service Quality Improvement of Smart Phone Application

Da-Hye Yeom^†, Chang-Wook Kang

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.4 pp.38-44

DOI:https://doi.org/10.11627/jkise.2013.36.4.38
Open abstract
A Study on the Difference of Effect to Customer Satisfaction of After‐Sales Service Factors in Mobile Phone

Jin-Hyung Cho^**†, Tae-Wook Jung^*, Jae-Joon Lee^**, Ja-Hwal Koo^**

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.2 pp.39-48

DOI:https://doi.org/10.11627/jkise.2013.36.2.39
Open abstract
Analysis of Quality Characteristics of Smart Phone Using Modified Kano Model

Tai-Oun Kim^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.1 pp.57-65

DOI:
Open abstract

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