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An Evaluation of Quality Attributes of Smart Hotel by Using SERVQUAL-IPA Model: Focused on China’s Hotel Market

Liang Zhou, Jaehee Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.47 No.3 pp.141-151

DOI:https://doi.org/10.11627/jksie.2024.47.3.141
Open abstract
Empirical Analysis of the Relationship between Corporate Social Responsibility Initiatives and Consumer Responses

Hoon Huh

Journal of Korean Society of Industrial and Systems Engineering :: Vol.47 No.3 pp.217-227

DOI:https://doi.org/10.11627/jksie.2024.47.3.217
Open abstract
The Effect of Consultant Competency on Consulting Performance, Customer Satisfaction, and Intention to Renew Contract: Focused on CSV Consulting in the GMP Industry

Dae-Hyun Park, Dong-Hyun Baek

Journal of Korean Society of Industrial and Systems Engineering :: Vol.46 No.4 pp.74-92

DOI:https://doi.org/10.11627/jksie.2023.46.4.074
Open abstract
Structural Relationship and Evaluation Factors in Financial Platform Business

Hoon Huh

Journal of Korean Society of Industrial and Systems Engineering :: Vol.46 No.3 pp.198-208

DOI:https://doi.org/10.11627/jksie.2023.46.3.198
Open abstract
This paper was reviewed by the Research Ethics Committee of the Korean Society of Industrial Management Systems (2024.7.3.) As a result, duplicate publication was confirmed and publication was withdrawn.
A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers

Jung Yup Hwang, Chan Kwon Park, Chae Bogk Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.46 No.2 pp.82-101

DOI:https://doi.org/10.11627/jksie.2023.46.2.082
Open abstract
Comparisons of Airline Service Quality Using Social Network Analysis

Ju-Hyeon Park, Hyun Cheol Lee

Journal of Korean Society of Industrial and Systems Engineering :: Vol.42 No.3 pp.116-130

DOI:https://doi.org/10.11627/jkise.2019.42.3.116
Open abstract
The Influence of After-Sales Service Quality on Customer Satisfaction and Loyalty in Mobile Phone

Jae jun Lee, Ji-Hyun Ryu, Sae-Jae Lee, Hyun-Seung Oh, Jin-Hyung Cho

Journal of Korean Society of Industrial and Systems Engineering :: Vol.40 No.4 pp.87-95

DOI:https://doi.org/10.11627/jkise.2017.40.4.087
Open abstract
A Study on Service Quality, System Acceptance and Relationship in the ERP Services to SMEs

Jin Seok Seo, Chong Su Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.39 No.2 pp.150-160

DOI:https://doi.org/10.11627/jkise.2016.39.2.150
Open abstract
A Study on Measurements of IT Security Service Quality : Feasibility of Quantitative Measures

Ji Hoon Kyung, Chong Su Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.38 No.4 pp.30-38

DOI:https://doi.org/10.11627/jkise.2015.38.4.30
Open abstract
Development of e-Service Quality Models for Mobile SNS Platform Analysis

Chong Su Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.37 No.4 pp.90-97

DOI:https://doi.org/10.11627/jkise.2014.37.4.90
Open abstract
Quality Attribute Classification of Service Elements in Business Incubation Center

Soung-Hyun Kim, Young-Rok Jeon

Journal of Korean Society of Industrial and Systems Engineering :: Vol.37 No.3 pp.75-81

DOI:https://doi.org/10.11627/jkise.2014.37.3.75
Open abstract
Service Quality Improvement of Smart Phone Application

Da-Hye Yeom^†, Chang-Wook Kang

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.4 pp.38-44

DOI:https://doi.org/10.11627/jkise.2013.36.4.38
Open abstract
A Comparison Study on Quality Factors of Various IT-based Service Areas

Chong Su Kim^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.4 pp.84-91

DOI:https://doi.org/10.11627/jkise.2013.36.4.84
Open abstract
The Effects of the Service Quality of Smartphone Applications on User Satisfaction and Loyalty

Ki-Kwang Lee^†, Wonjin Jung

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.3 pp.79-86

DOI:https://doi.org/10.11627/jkise.2013.36.3.79
Open abstract
A Composite Model for Exploring Factors of ServiceQuality Satisfaction in G2B Electronic Commerce

Chong Su Kim^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.4 pp.186-193

DOI:https://doi.org/10.11627/jkise.2012.35.4.186
Open abstract
The Effect of Service Quality on Customer Satisfaction in Social Commerce Market

Moonsu Lee^**†, Young-Keun Choi^*, Sun-hong Kim^***

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.3 pp.7-15

DOI:
Open abstract
Development of Quality Cost Measurement Items in Service Industry

Young-Bae Chung^†, Maeng-Jeon Lee․Jung-Oun Park

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.3 pp.148-154

DOI:
Open abstract
A Study on Factors Determining the Quality of Service with Information Systems-Comparison of Two Research Models

Chong-Su Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.34 No.4 pp.145-151

DOI:
Open abstract
A Comparison Analysis of Effects of System Factor on Satisfaction in Service Sectors

Chong-Su Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.34 No.1 pp.80-89

DOI:
Open abstract
Analysis on the Improvement of Ski Resort Service Quality with the Performance Model

Pan-Soo Kim, Yeo Hwan-Leep

Journal of Korean Society of Industrial and Systems Engineering :: Vol.33 No.1 pp.59-70

DOI:
Open abstract

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