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Evaluation Model of Service Reliability Using a Service Blueprint and FTA

Hyung-Sool Oh, Jung-Sang Yoo<

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.4 pp.194-201

DOI:https://doi.org/10.11627/jkise.2012.35.4.194
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On the Service Design Using Service Satisfaction Index

Jun-Hong Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.31 No.3 pp.52-60

DOI:
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