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An Evaluation of Quality Attributes of Smart Hotel by Using SERVQUAL-IPA Model: Focused on China’s Hotel Market

Liang Zhou, Jaehee Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.47 No.3 pp.141-151

DOI:https://doi.org/10.11627/jksie.2024.47.3.141
Open abstract
An Empirical Study on the Effect of Military Foodservice Satisfaction on Soldiers’ Morale

Donghee Lee, Byung Yun Bae, Sungyong Choi

Journal of Korean Society of Industrial and Systems Engineering :: Vol.43 No.3 pp.228-242

DOI:https://doi.org/10.11627/jkise.2020.43.3.228
Open abstract
An Analysis of Quality Efficiency of Loan Consultants in a Bank using Shannon’s Entropy and PCA-DEA Model

Jang Ki Choi, Kyeongtaek Kim, Jae Joon Suh

Journal of Korean Society of Industrial and Systems Engineering :: Vol.40 No.3 pp.7-17

DOI:https://doi.org/10.11627/jkise.2017.40.3.007
Open abstract
A Comparison Study on Quality Factors of Various IT-based Service Areas

Chong Su Kim^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.4 pp.84-91

DOI:https://doi.org/10.11627/jkise.2013.36.4.84
Open abstract
A Composite Model for Exploring Factors of ServiceQuality Satisfaction in G2B Electronic Commerce

Chong Su Kim^†

Journal of Korean Society of Industrial and Systems Engineering :: Vol.35 No.4 pp.186-193

DOI:https://doi.org/10.11627/jkise.2012.35.4.186
Open abstract
A Study on Factors Determining the Quality of Service with Information Systems-Comparison of Two Research Models

Chong-Su Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.34 No.4 pp.145-151

DOI:
Open abstract
Using Fuzzy Numbers to Evaluate Service Quality(FR-SERVQUAL

Deok-Gyun Yun, Lee Seok-Hoon

Journal of Korean Society of Industrial and Systems Engineering :: Vol.27 No.3 pp.66-74

DOI:
Open abstract