:: Journal of Korean Society of Industrial and Systems Engineering ::

About US +
- Aims and Scope
- Editorial Board
For Contributors +
Journal Search +

Journal Search Engine

This paper was reviewed by the Research Ethics Committee of the Korean Society of Industrial Management Systems (2024.7.3.) As a result, duplicate publication was confirmed and publication was withdrawn.
A Study on the Relationship between Service Quality, Customer Satisfaction, and Long-term Orientation for Eco-Friendly Car Maintenance Using Service Profit Chain Model: Focusing on Comparison between Internal and External Customers

Jung Yup Hwang, Chan Kwon Park, Chae Bogk Kim

Journal of Korean Society of Industrial and Systems Engineering :: Vol.46 No.2 pp.82-101

DOI:https://doi.org/10.11627/jksie.2023.46.2.082
Open abstract

Copyright © KOREAN SOCIETY OF INDUSTRIAL AND SYSTEMS ENGINEERING. All rights reserved.
#425, Anyang trade-center, Simin-daero 161, Dongan-gu, Anyang-si, Gyeonggi-do, 14048, Korea