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An Object-Oriented Design Framework for Developing Product-Service Systems
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DOI:https://doi.org/10.11627/jkise.2015.38.4.168
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Evaluation Model of Service Reliability Using a Service Blueprint and FTA
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DOI:https://doi.org/10.11627/jkise.2012.35.4.194
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On the Service Design Using Service Satisfaction Index
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