The Influence of After-Sales Service Quality on Customer Satisfaction and Loyalty in Mobile Phone

Jae jun Lee, Ji-Hyun Ryu, Sae-Jae Lee, Hyun-Seung Oh, Jin-Hyung Cho

Journal of Korean Society of Industrial and Systems Engineering :: Vol.40 No.4 pp.87-95

DOI:https://doi.org/10.11627/jkise.2017.40.4.087

A Study on the Difference of Effect to Customer Satisfaction of After‐Sales Service Factors in Mobile Phone

Jin-Hyung Cho^**†, Tae-Wook Jung^*, Jae-Joon Lee^**, Ja-Hwal Koo^**

Journal of Korean Society of Industrial and Systems Engineering :: Vol.36 No.2 pp.39-48

DOI:https://doi.org/10.11627/jkise.2013.36.2.39

A Study on the Effect of Contribution to addressing to Customer Complaints of After-Sales Service Factors

Jin-Hyung Cho, Lee Jae-Joon, Koo Ja-Hwal

Journal of Korean Society of Industrial and Systems Engineering :: Vol.32 No.1 pp.137-146

DOI: