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ISSN : 2005-0461(Print)
ISSN : 2287-7975(Online)
Journal of Society of Korea Industrial and Systems Engineering Vol.34 No.2 pp.85-91
DOI :

BSC 관점의 품질경영시스템 구축효과 : ISO 9001 인증기업을 중심으로

박무현*, 주기중 **, 임상종*
계명대학교 회계학과*, 명대학교 경영학과**

Effectiveness of Quality Management System Implementation Based on BSC Framework


Abstract

The objective of this research is to analyze the effects of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performance as well as nonfinancial performance characteristics, which will derive future financial results. This results show that QMS has an indirect effect on business performance through quality performance and customer satisfaction, which are internal business process and customer perspective, rather than have direct effects on financial performance. Finally we suggest implications of this study and future research direction.

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