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ISSN : 2005-0461(Print)
ISSN : 2287-7975(Online)
Journal of Society of Korea Industrial and Systems Engineering Vol.30 No.2 pp.15-22
DOI :

MP3-Player 고객 만족 및 충성에 미치는 요인에 관한 연구

김상현, 김태훈, 김판수
경북대학교 경영학부

A Study of Factors Influencing Customer Satisfactio A Study of Factors Influencing Customer Satisfaction and Loyalty of MP3-Player n and Loyalty of MP3-Player

Pan-Soo Kim, Kim Sang-Hyun , Kim Tae-Hoon
School of Business Administration, Kyungpook National University
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Abstract

By the early 20 century, "workman" introduced by SONY was the leading portable analog sounder. However, at the same century, workman was pushed out from the portable sounder by iRiver developed by MPMAN.COM. This portable digital sounder is called MP3-Player (MP3P), and has become the most popular portable digital sounder in the current market. This study combined two customer satisfaction models, mobile internet customer satisfaction model (Yu, 2002), and portable communication customer satisfaction model (Bae, 2003), in order to empirically test consumption of MP3P and its satisfaction. The proposed model tested four constructs, company's image, product price, product design and product function, influencing customer satisfaction, which leads to affect customer loyalty. 267 survey responses were analyzed by using structural equation modeling (SEM). The results show that all constructs had significant impact. This study suggests a good understanding of consumer satisfaction and loyalty of MP3P and the future direction of MP3P research regarding to consumer satisfaction

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