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ISSN : 2005-0461(Print)
ISSN : 2287-7975(Online)
Journal of Society of Korea Industrial and Systems Engineering Vol.30 No.3 pp.82-88
DOI :

서비스 제품에서 서비스 공통성 지수

김준홍
수원대학교 공과대학 산업정보공학과

Service commonality index in a service product

Jun-Hong Kim
Department of Industrial Information Engineering, The University of Suwon
[$AuthorMark7$]

Abstract

Service engineering is a new discipline which aims at basically understanding of service and a concrete methodology using engineering approach for service design. In this paper is introduced the serviset graph [7] which is a comprehensive concept to represent service products, processes, and operation activities. The proposed concept is a degree of commonality index in a service product in order to deal with service mass customization using the input-output analysis in economic model.

Reference