ISSN : 2005-0461(Print)
ISSN : 2287-7975(Online)
ISSN : 2287-7975(Online)
서비스 제품에서 서비스 공통성 지수
Service commonality index in a service product
Abstract
Service engineering is a new discipline which aims at basically understanding of service and a concrete methodology using engineering approach for service design. In this paper is introduced the serviset graph [7] which is a comprehensive concept to represent service products, processes, and operation activities. The proposed concept is a degree of commonality index in a service product in order to deal with service mass customization using the input-output analysis in economic model.
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