Journal Search Engine
Search Advanced Search Adode Reader(link)
Download PDF Export Citaion korean bibliography PMC previewer
ISSN : 2005-0461(Print)
ISSN : 2287-7975(Online)
Journal of Society of Korea Industrial and Systems Engineering Vol.24 No.67 pp.83-92
DOI :

검색엔진의 고객만족도 측정 및 평가

최성운*, 이락구**
경원대학교 산업공학과*, 경원대학교 산업공학과 석사**,

The Evaluation and Measurement of Customer Satisfaction for Search Engines


[$AuthorMark7$]

Abstract

This paper is to measure and evaluate the degree of customer satisfaction for internet search engines. The service quality scale is developed after testing validity and reliability through the result of inquiring into the literature and the interview of university students. The stepwise regression analysis using MINITAB is used to analyze the survey results.

Reference